Purchase or hire of good and services has become an inevitable part of our daily lives. This decision to effectuate such purchase or hire such service is essentially based on trust, failing which can cause, more often than not to the consumers, anything from a monetary loss to physical harm. Consumer Protection Act, 1986 (hereinafter referred to as CPA) aims to provide speedy relief to such breach of trust or negligence
- The District Consumer Disputes Redressal Forum (DCDRF):a Consumer Disputes Redressal Forum to be known as the “District Forum” established by the State Government in each district. This consumer court deals with complaints where the value of the goods or services and compensation, if any, claimed is less than twenty lakhs.
- The State Consumer Dispute Redressal Commission (SCDRC):ADDRESSES OF THE STATE CONSUMER DISPUTE REDRESSAL COMMISSION. Under Section 24-B of the Consumer Protection Act, 1986, the National Consumer Disputes Redressal Commission exercises administrative control over State Commissions.
- The National Consumer Dispute Redressal Commission (NCDR):Its head office is in New Delhi. The commission is headed by a sitting or retired judge of the Supreme Court of India.complaints where the value of the goods or services and compensation, if any, claimed exceeds rupees one crore; and
appeals against the orders of any State Commission; complaints where the value of the goods or services and compensation, if any, claimed exceeds rupees one crore; and
appeals against the orders of any State Commission; complaints where the value of the goods or services and compensation, if any, claimed exceeds rupees one crore;appeals against the orders of any State Commission;
- Consumer Rights for all the citizens of INDIA
- Right to Safety:The right to be informed – to be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling.
- Right to be Informed/Right to Representation:A consumer has also the right that he should be provided with all the information on the basis of which he decides to buy goods or services.
- Right to Choose:The moral or legal entitlement of a pregnant woman to make the full and final decision either to give birth to her child or to abort the fetus.
- Right to be Heard:Right to be heard give a power to consumer they can speak and seller have to head the words of consumer.
- Right to Seek Redressal: Against unfair trade practices or unscrupulous exploitation of consumers. It also includes right to fair settlement of the genuine grievances of the consumer.
- Right to Consumer Education:the right to acquire the knowledge and skill to be an informed consumer throughout life. Ignorance of consumers, particularly of rural consumers, is mainly responsible for their exploitation.
- Right to Basic Needs:which guarantees survival, adequate food, clothing, shelter, health care, education and sanitation
- Right to Healthy Environment:The human right to a healthy environment brings together the environmental dimensions of civil, cultural, economic, political, and social rights, and protects the core elements of the natural environment that enable a life of dignity.