ISO 20000-1is a world IT standard that allows companies to demonstrate brilliance and ensure best practice in IT management. the quality makes sure companies are able to do evidence-based benchmarks to constantly progress their delivery of IT services. ISO/IEC 20000 was released in 2005 supported the IT infrastructure library best practice framework, and updated in 2011. ISO 20000 may be a service management system (SMS) standard. It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. the wants include the planning, transition, delivery and improvement of services to fulfil agreed service requirements.
ISO/IEC 20000-1:2011 is process-based; certification recognizes organizations which will link business objectives with operating efficiency. Companies that achieve management system certification to ISO/IEC 20000-1:2011 have demonstrated efficient implementation of documents and records management, top management’s commitment to their clients, establishment of clear policy, good planning and implementation, good resource management, and capable procedure control, measurement, and analysis. constant development has been institutionalized. an organization seeking services from service providers and requiring assurance that their service requirements will be fulfilled; an organization that requires a consistent approach by all its service providers, including those in a supply chain; a service provider that intends to demonstrate its capability for the design, transition, delivery and improvement of services that fulfil service requirements; a service provider to monitor, measure and review its service management processes and services; a service provider to improve the design, transition, delivery and improvement of services through the effective implementation and operation of the SMS; an assessor or auditor as the criteria for a conformity assessment of a service provider’s SMS to the requirements in ISO/IEC 20000-1:2011.
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